Salon 918 Policy
Our Service Guarantee
We make every attempt to ensure that you are satisfied with your experience at Salon 918 by valuing the importance of communication. We truly want you to leave loving your hair and feeling confident about your service. In the event that you are not completely satisfied, please let us be the first to know so we can make it right.
Booking an Appointment
Please call the salon to make an appointment. Also make one before you leave. Also ask about a standing appointment. New clients require a deposit and that will go towards the cost of the service. Walk-ins are welcome. We do not have online booking
24- Hour Cancellation Policy
You will recieve a text message with appointment info 2 days prior . Please confirm with link provided. IF you need to reschedule or cancel you must call 24 hours in advance to avoid a 50% service fee being added to your next appointment.
Late Policy
Please be courteous to our stylists and fellow clients by arriving early or on time to your scheduled appointment. If you are more than 15 minutes late for your appointment, we may not be able to accommodate your service. In this case, we may have to reschedule you for a different appointment time.
Refunds and Unhappy client
All services are non-refundable but we will be more than happy to reschedule a corrective service free of charge. The service must be done by the stylist that did the original. We encourage good communication between stylist and client. In the event of a disagreement, a re-service must be validated by salon owners. Clients have 48 hours to contact Salon 918 to discuss dissatisfaction.
Right to Refuse
Salon 918 reserves the right to refuse service to anyone displaying inappropriate behavior towards any member of our staff or other clients.